FAQs Page - Dec 26, 14:18:38

Frequently Asked Questions

If you can't find what you're looking for or have additional questions, please contact support@astraglow.us for help!

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Last updated: February 2026

1. Top 4 Asked Questions

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2. How to use

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3. Effective period

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4. subscription & Account

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5. Shipping & Returns

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6. Contact Questions

1. Top 4 Asked Questions

1. How do I change my subscription schedule?

Log into your Member Portal → Select “Subscription” → Choose to reschedule, skip, or adjust your delivery frequency.

2.How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

3. When will I see results?

Most customers see visible whitening in 1–2 months, but results vary. Continuous daily use prevents stains from returning and keeps your smile bright long term.

4. How do I contact Customer Service?

The fastest way is starting a Live Chat. You can also send us email at support@astraglow.us, 7 days a week from 9:00 AM – 10:00 PM GMT.

2. How to use

1. How many Tooth Tabs should I use per brush?

For maximum freshness and optimal enamel repair, we highly recommend chewing 2 tabs every time you brush. This ensures a sufficient amount of our active ingredients (like hydroxyapatite) is released to thoroughly coat, remineralize, and protect your teeth.

2.How much toothpaste is the "right" amount?

Squeeze a continuous, thick ribbon across the full length of your toothbrush bristles. Unlike conventional pastes, our formula relies on full tooth coverage to deliver the ultimate remineralization benefits. A full brush means full protection.

3. How often should I use the products for the best results?

Consistency is key to a glowing smile! We suggest brushing 2 to 3 times a day—ideally after your main meals and right before bed—to maintain optimal oral health and keep plaque at bay.

4. How long is one jar/tube supposed to last?

Because our formula works best with full, consistent coverage, you’ll go through a jar/tube faster than standard drugstore brands. With the optimal usage of 2-3 times daily, a single supply is crafted to last nearly a month (roughly 25 days). You will notice it running empty by week 4—which is exactly why our 30-day auto-refill is the smartest way to guarantee you never run out of your daily essential.

3. Effective period

Is AstraGlow suitable for all types of teeth?

Yes. Since AstraGlow utilizes biomimetic minerals, it is safe and effective for natural teeth, veneers, crowns, bonding, and even dentures. It works by filling microscopic cracks in the enamel, providing a protective layer for a variety of dental conditions.

How long does it take to see results?

Repairing enamel and soothing gums is a gradual process. Most users notice a significant reduction in tooth sensitivity within 2–4 weeks. As the Hydroxyapatite works to remineralize your teeth and seal open dentin tubules, you will experience lasting relief and improved gum health over time.

Why is continuous use important?

Think of it like professional skincare. Consistent daily use of AstraGlow ensures a continuous supply of essential minerals to your teeth. This maintains a "bio-active" protective barrier that shields your nerves from hot and cold triggers, preventing sensitivity from returning and keeping your gums resilient.

Can I see this product in other colors/variants?

If other versions or specialized formulas are available, they will be listed on the product page. If you don't see the specific repair solution you're looking for, please contact us and we will do our best to assist you.

4. Subscription& Account

What are the benefits of AstraGlow subscription?

As a Subscriber, you enjoy:

Up to 50% savings on every order
Automatic delivery at the schedule that fits your routine
Full flexibility — adjust, skip, or add products anytime
A 30-day money-back guarantee

How does auto-delivery work?

After your first kit, we’ll automatically send your next shipment about every 30 days. You can reschedule, skip, or change your frequency anytime in your Member Portal.

Can I update my subscription?

Yes! In your Member Portal, you can:

Adjust your shipping schedule
Update billing and shipping details
Manage your membership preferences anytime

Where is Member Portal?

You can click here to log in and go into the "subscription".

5. Shipping & Returns

How long does shipping take?

Our delivery usually takes 3 to 15 business days. You can confirm the exact time on the checkout page. The delivery time may be delayed during holidays. Please understand. The shipping time usually starts the next day after placing the order. However, if you place the order on Friday, it might be shipped on Monday.

How much does shipping cost?

All of our products are free of shipping charges during the event. Please feel free to place your order!

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

How do returns work?

We offer a 60-Day Money-Back Guarantee. If you’re not completely satisfied, return your order within 60 days for a full refund of the purchase price (minus shipping & handling).

⚠️ Special note for personal care products (e.g., Oral products):
For hygiene reasons, personal care products do not need to be sent back if you request a refund. However, the refund amount will still be limited to 40% of the original payment.

We also do not accept returns on sale items or gift cards.
If you are unsure about your item, please contact us at support@astraglow.us.

Refunds will be processed to your original payment method within3 - 7 business days. Your bank or credit card company may take extra time to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@astraglow.us.